Personal data policy

In this privacy policy, we cover Nycopac.se where we explain what data we collect, why we collect it, and what we use it for.

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Company Information:
Nycopac AB
Eskilstunavägen 3
SE – 611 56 Nyköping
Org. Number: 556741-7794

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Privacy Policy for Nycopac.se

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Our website is primarily used as a marketing and sales channel towards new and existing customers. Depending on whether you make a purchase or not, different amounts of information related to your personal identity will be stored.

This privacy policy explains the following:

• What information we collect and why.

• How we use the information in question.

• What options you have, such as regarding access to and updating information.

 

We collect information in other ways

Through contact forms and emails where you, as a visitor to the website, fill in relevant information for us to handle service requests or respond to questions about our products.

Device Information
We collect information about the specific device being used (for example, hardware model, operating system version, unique device ID, and information about mobile networks, including phone numbers).

 

Cookies

A cookie is a small text file that is stored on your computer to enhance the website for the user, such as to adapt a website to the visitor's preferences and choices. A permanent cookie remains on the visitor's computer for a specific time. A session cookie is temporarily stored in the computer's memory while a visitor is on a webpage. Session cookies disappear when you close your browser. We store both permanent and session cookies.

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You can choose to disable cookies in your browser. Click on your browser below for more information. However, please note that some services we provide can only be used if you accept cookies.

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Google Chrome
Microsoft Windows Explorer
Microsoft Edge
Mozilla Firefox

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How the information we collect from customers is used

Information we collect through our booking, quotation requests, forms, and services is primarily used to follow up with new and existing customers for support or sales. In some cases, we also use the information to provide you with tailored content, such as email offers, campaigns, and ads that are more relevant to you.

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The information we collect through cookies and other technologies, such as pixel tags, is used to improve the user experience and the overall quality of our services. One of the products we use for this purpose is Google Analytics.

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If we want to use the information for a purpose other than what is described in this privacy policy, we will first ask for your consent.

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Nycopac processes personal data on servers provided by Wix.

 

How long do we store the data?

We store data as long as necessary to fulfill the purpose for which it was collected or to meet our obligations, and for as long as required by legal retention periods, especially regarding accounting requirements.

Information Security for Customers

We work hard to protect Nycopac’s customers and prospective customers against unauthorized access, alteration, disclosure, or destruction of information we manage.

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Specific security measures:

• We encrypt our website with SSL.

• We review our procedures for collecting, storing, and processing data, including physical security measures, to protect against unauthorized access to systems.

 

Your rights to access, rectification, and deletion
If you wish to contact us regarding your personal data, email us at: info@Nycopac.se

• Right to access your data. You have the right to request a copy of the information Nycopac / SP Group A/S has about you and verify this information.

• Right to rectification. You have the right to correct inaccurate or incomplete information about yourself.

• Right to be deleted ("the right to be forgotten"). You have the right to request the deletion of your personal data if the data is no longer necessary for the purpose for which it was collected. However, there may be legal obligations that prevent us from immediately deleting parts of the data. These obligations may arise from accounting and tax laws. In such cases, we block the data that we are obliged to keep from being used for purposes other than fulfilling these legal obligations.

 

Other Questions

If you wish to contact us regarding your personal data, email us at: info@Nycopac.se

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How do we use your personal data?

When you make a purchase, become a member, or have a new interaction (via SMS, email, chat, or similar) with us, you provide us with a set of data that will be stored. This is done so that we can continuously improve and offer the best possible service and follow-up.

When you visit us on our website, on social media, or in our store, we may collect information about you so that we can improve our services and offer you more relevant information.

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We may also sometimes receive information from other sources (such as reporting and analysis tools), which we can use to understand general user behaviors and your preferences. In this way, we can offer better follow-up and more relevant products and services.

 

Content

• What personal data do we collect?

• Why and how do we use the information?

• With whom do we share the information?

• When do we delete the information?

• What rights do you have?

• Contact information

• Changes and adjustments

 

1. What personal data do we collect?
It is usually information such as:

• Name

• Demographic data, such as address

• Contact information, such as email addresses and mobile phone numbers

• Purchase history, such as what type of products you have purchased, when you bought them, and where and how they were paid for

• Service status and service history, such as returns, complaints, repairs, and upgrades of products you have made or requested

• The hardware and software you use to visit our websites or when you communicate with Nycopac / SP Group A/S through other online channels

• Publicly available information

 

2. Why and how do we use the information?
The information will be used to:

• Fulfill our contractual obligations to you, including delivering services and goods and providing you with relevant service or other customer follow-up in accordance with applicable law or at your request

• Provide good advice and follow-up regarding the products and services you have purchased

• Offer you products related to what you have already purchased and may need

• Other commercial and statistical purposes, such as maintaining and developing the quality of our services

• Create a profile that we use to provide you with targeted marketing offers, product information, or invitations that we believe are of interest to you, and to perform purchase analysis.

 

3. With whom do we share the information?
We may share your personal data with service providers and subsidiaries that we engage to perform services on our behalf (such as technical, administrative, marketing, or other services) when required for the purposes mentioned above. These service providers are not allowed to use this information for their own purposes. We never sell or exchange your personal data to third parties. Your personal data may also be disclosed when required by law or when it is necessary to protect Nycopac / SP Group A/S, our employees, customers, or the public’s rights or safety.

 

4. What rights do you have?
You have the right to withdraw your consent at any time and request that we delete the personal data we have collected about you. You also have the right to access the personal data we process that concerns you and to request that we correct or delete information that is incorrect or incomplete. Contact us if you have questions about the processing or want to exercise the rights mentioned above. If you believe that our processing is in any way unlawful, you have the right to file a complaint with the Swedish Data Protection Authority.

 

5. When do we delete the information?
We retain the information as long as required to fulfill the purposes mentioned above or as long as the law requires. However, we will delete your information if you request it and we are not legally required to retain the information.

 

6. How to contact us
Withdrawal of consent to the processing of personal data, deletion, or requests for correction of personal data should be directed to Nycopac support, phone +46- (0)155 98 050 or at info@Nycopac.se

 

7. Changes and adjustments
The information mentioned above may change and be adjusted due to technological developments, changes in applicable legislation, or changes in Nycopac's organization or business strategy. We recommend that you visit our website occasionally to read an updated version of the information.

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If we make any significant changes to how we process personal data or conduct direct marketing, we will first inform you on our own initiative and give you the opportunity to withdraw your consent.

 

Reporting a Breach of Data Protection Policy

If you wish to report a breach of a data protection policy, especially if you believe that a company or organization has violated data protection laws like GDPR (General Data Protection Regulation), there are several steps you can follow. Here is a general guide:

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1. Contact the Company or Organization
The first step is to try to resolve the issue directly with the party handling your personal data. You can contact the company’s Data Protection Officer (if they have one) or the department responsible for data protection matters. In your complaint, you should:

• Explain the breach you suspect (e.g., unlawful processing of your data, lack of security, or failure to respect your rights).

• Request corrective actions, such as stopping the use of your data or having it deleted.

 

2. Gather Evidence
Document all relevant information regarding the breach, such as:

• Email correspondence, contracts, or any other communication related to your personal data.

• Information about which personal data has been mishandled and how.

• Any responses from the company or organization.

 

3. Filing a Complaint with the Swedish Authority for Privacy Protection (IMY)
If the company does not address the issue or if you do not receive a satisfactory response, you can proceed to report the matter to the national data protection authority in Sweden, the Swedish Authority for Privacy Protection (IMY).

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How to file a complaint with IMY:

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• Visit IMY’s website: Go to their website (imy.se) and follow the instructions to file a complaint.

• Complete the complaint form: IMY has a specific form for reporting data protection violations. You can fill this out online or send it by mail.

• Provide details about the violation: In your complaint, you should explain:

  • Which organization is responsible.

  • What you believe they did wrong.

  • How the breach has affected you.

• Attach evidence: If possible, attach documents or other information that can support your complaint.

 

4. What Happens After Filing a Complaint?
IMY will review your complaint and may launch an investigation. If they find that the breach is serious, they may require the organization to change its handling of personal data or impose fines.

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Examples of situations to report:

• Your personal data has been used without your consent, and you were not informed about it.

• The company has not provided you access to your data when requested.

• Inadequate security has led to your data falling into the wrong hands.

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Important to Note:

• You have the right to file a complaint anonymously, but this may complicate the processing of your case.

• IMY handles all complaints in accordance with GDPR, and if they believe action is warranted, the company may face sanctions or be required to make improvements.

 

Filing a complaint with IMY is a way to ensure that your rights as an individual are protected in accordance with data protection regulations.